MegaFon Sucks Customer Reviews and Feedback

From Everything.Sucks

MegaFon (Russian: МегаФон), previously known as North-West GSM, is the second largest mobile phone operator and the third largest telecom operator in Russia. It works in the GSM, UMTS and LTE standard. As of June 2012, the company serves 62.1 million subscribers in Russia and 1.6 million in Tajikistan. It is headquartered in Moscow.

Why MegaFon Sucks Monkey Balls By Limitchik, B.A., Esquire "So, I decided to purchase one of those little MegaFon kits in my local 7th Continent supermarket the other day; I needed a new cell number, and hey, if those little starter kits are sold in the check-out aisle next to the Kinder-Suprise eggs and the strawberry flavored condoms, how difficult can it be, right ?

Upon returning to my humble abode and opening the green package, I was less than ecstatic to discover I must fill out forms and bring the whole kit to an authorized dealer. Far be it for me to naively assume that if 7th Continent actually sold the kits they might, per chance, be an authorized dealer. Alas, no, they just sell them. So off I went, trodding down my spit-laden sidewalk to the Evroset kiosk on a Friday evening, girlfriend in toe (I had the common sense to realize that my American passport and temporary registration would present additional problems) to activate my newly acquired MegaFon SIM card from the not-quite-authorized MegaFon dealer, 7th Continent.

Despite the MegaFon logo depicted under the Evroset sign, it took the three kiosk employees a few phone calls to determine whether they actually ever registered MegaFon kits purchased from another location (such as the aforementioned and increasingly inconvenient 7th Continent). Finally, Dima was told that they do, and my application was sent before assuring me that it would only take 2 days to activate my account. TWO DAYS ? Well, whatever, I'm patient, and it was a weekend for which my only plans were lounging in front of my TV eating microwave popcorn and watching season one episodes of Gossip Girl.

On Monday, however, my phone was still not activated. Evroset, here I come. After two visits of being told my phone would be ready within an hour to no avail, I decided, this morning, to visit MegaFon headquarters myself (note foreshadowing absence of Ms. Limitchik). There, after a 20 minute wait where 9 windows were staffed by 2 people in a scene vaguely reminiscent of Sheremetevo II passport control, I learned that Evroset receives 'credits' for registering only those kits that they sell, and frequently pretend to register kits purchased elsewhere. Say it isn't so, Dima.

I asked the blond-haired, bespectacled customer service representative if she found anything untoward with this entire episode, such as, specifically, why their dealer agreement with Evroset might encourage Evroset to engage in outright deceipt, and why furthermore, if this was indeed the case, it would make sense to sell kits, given such dealer relationships, in places where you can't register the kit on the spot. In a misguided attempt to comfort me, she told me this had been occurring for "several years." Something to which I felt compelled to enquire as to why it hadn't then been solved - a silly question, apparently as it was answered with a mere shrug of the shoulders. If I bought the registered purchaser of the kit back again (for what would and will be my fifth attempt to activate the sodden SIM card) with passport, they could do it then. Can't I do it now ? I have the kit and the contract already filled out and the SIM card and the packaging it all came in and even Dima's signature from Evroset (filthy little liar that he is). Surely that must mean something ? No, and stop calling me Shirley. No passport, no activation, and just to rub it in, the form you have doesn't have a stamp on it. Whose stamp ? Ours. Well, it wouldn't, would it ? Since it hasn't been activated yet, which you could do if you valued your customers. Alas, no.

So, here I am, MegaFon-less for now, back in my apartment penning this essay on the joys of cell-phone starter kits. For now, the only satisfaction I could possibly derive is from others reading this and avoiding the same path to individually registered cell-phones as I have."

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says

"No motivation to work, you're to be fired at any moment just to save budget for stakeholders..."

says

"somewhat tense environment if seals didn't go well"

Current Employee - Senior Product Manager says

"Low salary, now chance to prom"

Current Employee - Network Engineer says

"Every year budgeting is becoming worse."

Former Employee - Anonymous Employee says

"They want you to learn much information , it's difficult to learn the system you have to work with , many responsibilities ,but salary is low."

Current Employee - Anonymous Employee says

"No work-life balance People are overloaded, no salary increases"

Former Employee - Anonymous Employee says

"A lot of incompetence in IT domain lead to inability to get and process data, solve data science tasks"

Former Employee - Anonymous Employee says

"Political unstability in Moscow makes people nervous. Potentially long busines trips, however well paid and fully covered. Probably lack of well educated top management."

Former Employee - Anonymous Employee says

"they insist you work overtime most days so you end up staying pretty late, but overall it wasn't that bad."

Current Employee - Management Reporting Manager says

"It was very interesting to work here at start-up period, but operating conditions were worsen. There is no long-term development strategy. Revision of wages was seven years ago, terminated employees professional development program of regions five years ago."

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